I have a new build, just 2 years old. 2-10 called multiple times to have me buy the extension on the insurance and I did. I’ve had problems with AC in every house I’ve had and wanted to be covered. The units coil went bad and a valve. So I called 2-10, what a joke....Read more
2 10 Home Buyers Warranty - Clogged kichen sink
Not available until 0800 mountain time, will call back. I'm in Ohio
BRAND NEW HOUSE IN SPRINGFIELD, GA HORIZON BUILDER. AFTER TWO MONTHS HOUSE FLOODED DURING A TROPICAL STORM. WATER POURED IN THE BACK DOOR. FOUND OUT THE BACK WALL AND DOOR WAS OUT OF PLUMB MORE THAN THE STANDARD MEASUREMENTS ALLOWED BY THE BUILDING CODES. ALSO, NOT...Read more
I didn't like
- Warranty not valid-arbitration not valid
Do not even waste your money on purchasing a home warranty from this company. Just pay out of pocket for your repairs. 2 things. One- they will find a way to deny every repair needing to be done. Two- so few contractors are willing to work with this company that even...Read more
2 10 Home Buyers Warranty - Home repairs that was never completed by builder.
The home builder "stated they was backed up with work orders is the reason the issues was never completed". However, now you can see it looks like mold that has started to grow where it has been leaking. I am really embarassed to invite over anyone because you can see this when you first enter my home.
2 10 Home Buyers Warranty - Plumbing issues
Pls don't purchase this warranty insurance they will just rip you off !! It's scam scam scam scam only ! If you file claims then it will be headache and mental harassment ! I called them over 50 times and still struggling for resolve minor plumbing issue ! Fishing hook !!!!!
We purchased a Condo in January 2018, had it inspected in December, used Heat & A/C consistently for several weeks, and then experienced a problem. They are claiming it's been broken since July (which is their guess), have lied saying that the contractor they sent said...Read more
I didn't like
- Customer service is awful
- Refusal to pay legitimate claims
I have been waiting since Dec 22 for my heat pump repair. It’s not the contractor’s fault, it 2-10. Incompetent customer service reps, no managers on hand to talk to. Seriously it’s February 5th and it’s stillnot fixed. I call 2-10 everyday and yes I have a work...Read more
I'm 10 days into not having hot water. 2-10 HBW does not care about it's customers. My hot water heater went out 10 days ago and I have still not heard back on when it will be replaced. Every time I try to call them. It takes waiting for 30 minutes before you even get...Read more
2 10 Home Buyers Warranty - AWFUL!!!! RUDE!!!!!!
Been without heat for one week today. I'm now being told it will be the end of the week before one part comes in and there is no ETA on the other. So at the least a week in a half with no heat. Temps have been single digits some days. Their answer is this " We are not required to provide timely services" Don't waste your time or money.
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