2 10 Home Buyers Warranty Reviews

While I initially had trouble getting a contractor and contacting someone at 2-10, once I submitted the issue online with Pissed Consumer, it immediately changed for the better. I was extremely frustrated with the non communication, but in the end, I am very satisfied with the contractor they sent. I would suggest they give more options on their website to email customer service, or explain in detail what the situation involves. I had one contractor who never called back and the second contractor was out of business. It would have been less frustrating to get that information to 2-10 quickly.

FINALLY 2-10 called me at 4:45. I called them Right back ZERO!!!!! If they do not call tomorrow. Im calling my lawyer the BBB all social media!! 2-10 Warranty company is the WORST in every way!!!

I purchased a "supreme" policy from 2-10 in 2019. At that time I received the ONLY contract coverage pamphlet I have ever received from 2-10. It describes what is covered under the standard and supreme policies. In 2021, when I renewed my policy, I downgraded my coverage from supreme to standard. The paphlet, I relied on specifically states that a garbage disposal is COVERED in the standard policy. When I tried to initiate a claim today for a malfunctioning garbage disposal, I was told it is NOT COVERED.

User's recommendation: STAY AWAY FROM 2-10! Their "customer service and their website are both awful, and THEY DO NOT HONOR THEIR COMMITTMENTS.

I tried to submit a claim for a garbage disposal. The ONLY contract I have ever received (in June or July 2019) specifically says that a garbage disposal is COVERED under the standard policy. In 2021, I renewed my contract and selected the standard coverage policy. Today, I was told that a garbage disposal is NOT COVERED under the standard policy.

User's recommendation: STAY AWAY FROM 2-10. Their "customer service" is horrible and they DO NOT honor their committments.

2-10 Home Buyers Warranty [HBW] Excessive charge to owner of 10 yr Builders warranty to File a Claim Sep 20, 2021 Verified customer re: Warranty # FL422-896 New construction house purchased Dec. '10 from Rockland Homes Builder (HBW Member #8804-****) in Palm Bay, FL. The builder ignored reports. Two Requests for Help made: * 3/06/20 - was told "we don't cover bulging wall in MB (poor workmanship)", or uneven installation of interior doors scraping bottom thresholds; floor molding corners separating in corners and from the floor. It was extremely difficult to navigate contact with a representative of 2-10 online, and by phone. NO HELP * 9/16/21 - was told by Staci, " you need to pay us $250 when submitting a claim" for CRACKS IN MB wall, and EXTENSIVE TILE CRACKING in MB bathroom. After homeowner paying the filing fee, at some time afterwards, a contractor will be contacted. At some time, the contractor will contact the homeowner for an app't to evaluate the reported damage, write up a report to submit to 2-10. Four to six weeks afterwards, 2-10 will determine IF the damage is covered for repair! (800) 488-**** I only received a Builder/Seller Application for Enrollment at closing &;;;;;;;;;;;;;;;;;;;;;;; told that I have a 10 yr warranty on the house. I never received a New Home Warranty book after second request from seller and title insurance company. Staci emailed more detailed information regarding builder warranty coverage. I SHOULD NOT NEED TO PAY $250 TO FILE A CLAIM!

I am a Realtor and refer clients to 2-10. Just bought house and bought 2-10 Home Warranty. Live in Florida, it was 98 past few days and AC out. Been calling AC company since Friday 7pm &;;;;;;;; no response. Guess I am done referring 2-10. Can't recommend 2-10.

2-10 is a horrible company! I paid 660 per year & now I have an AC unit which they are telling me now I have to pay $450 to fix in addition to a $85 vendor co-pay. So why the *** do I have a warranty when I have to pay an additional $450?? Total scam in my opinion!

Since May 18 ,2021 2-10 warranty has not had ,or repair persons that they have referred, the ability to fix our refrigerator. Multiple parts have been installed and the latest person says it needs a new rebuild. We have called them countless times to no avail. Obviously they are hoping we give.

User's recommendation: Don’t use this company and stay away from realtors that do.

I had requested garbage disposal coverage when speaking with Sales. Then when I went to file a claim I was told I didnt have coverage. I called three times to resolve and was told Id get a call back. No one ever called me back and I had to follow up again. Then I was told the final decision was that it wasnt covered. Horrible customer experience and Im trying to decide if I want to cancel my coverage and go with another company who provides better customer experience.

User's recommendation: Do not use this company.

I WOULD LIKE TO MAKE A FORMAL COMPLAINT ON SERVICES NOT RENDERED NOR ADDRESSED ON PROPERTY ADDRESS: COVINGTON, GA 30016. THERE HAS BEEN AN ONGOING ISSUE WITH SERVICE REQUESTED BACK IN JAN 2021 FOR ELECTRICAL AND CIRCUIT ISSUES. A CONTRACTOR WAS SENT OUT TO ASSESS ISSUE. THE CONTRACTOR TOLD ME THAT THE WORK THAT NEEDED TO BE TO CORRECT THE ELECTRICAL ISSUE WOULD NOT BE COVERED BY 2-10 HOMEBUYERS WARRANTY. HE CHARGED US FOR THE VISIT BY HAVING ME CASH APP HIS WIFE WHICH WE DID. NO ONE EVER CALLED US BACK FROM 2-10. I CALLED BACK TO CHECK ON THE STATUS OF THE WORK ORDER AND WAS TOLD THAT THE WORK ORDER WAS COMPLETED. I EXPLAINED THAT THE CONTRACTOR DID NOT PROVIDE ANY SERVICE AND WHAT HE HAD STATED ABOUT 2-10 NOT COVERING THAT TYPE OF SERVICE. THE REP AT 2-10 SAID THAT THE CONTRACTOR SENT NEVER TURNED ANY DETAILED INVOICE OTHER THAN "WORK COMPLETED". I WAS TOLD THAT THEY WOULD SEND THE SAME CONTRACTOR BACK TO MY HOME TO RE ASSESS AND REQUEST HIM TO SUBMIT A DETAILED WORK ORDER TO 2-10. WHEN THE CONTRACTOR RETURNED TO MY HOME HE WAS ANNOYED AND TOLD ME ONCE AGAIN THAT 2-10 WOULD NOT COVER THE REPAIR AND THAT HE HAD ALREADY SUBMITTED THE DETAILED WORK ORDER BUT THAT HE WOULD SUBMIT ONE ONCE AGAIN. I NEVER HEARD FROM ANYONE AFTER THAT VISIT. I CONTACTED 2-10 ONCE AGAIN FOR AN UPDATE AND WAS TOLD THAT SOMEONE WOULD CALL ME BACK WITHIN 24 - 48 HOURS. IT HAS BEEN OVER 2 WEEKS NOW. I CONTACTED 2-10 FOR A 4TH TIME TODAY AND WAS TOLD TO CONTACT THE CLAIMS DEPT AT 1-80*-482-****. AT THIS TIME I AM REQUESTING THE MONEY BACK THAT I PAYED THE CONTRACTOR FOR SERVICES THAT WERE NEVER RENDERED AND I WOULD LIKE TO CANCEL THE RENEWAL OF CONTRACT SERVICES. I WISH TO LONGER DO BUSINESS WITH 2-10 AS YOU HAVE PROVEN TO BE UNREALIABLE, MISLEADING, IRRESPONSIBLE AND AN INCAPABLE OF PROVIDING SERVICES FOR WHICH I AM BILLED FOR MONTHLY. THANK YOU

User's recommendation: DO NOT USE THIS COMPANY.