2 10 Home Buyers Warranty

Buyer beware, I made the mistake of purchasing 5+ home services/warranties and paying in full for all. Service was requested for April 26 for a simple dishwasher repair.

They said he would be back the next Monday, but it was a no-show. We had another appointment for that Friday, but again, it was a no-show. I can hardly get anyone on the phone. One person told me that they were going to be out again this Friday, but there is no work order!

Moreover, you cannot get anyone on the phone. Thank God it's not the AC, my poor tenant has taken off work twice so far and does not have a functional dishwasher yet.

So, I'm frustrated that I thought I would buy the home warranties to save myself time and frustration, but it turns out to be a mistake. Gail.

Please send me an official service agreement. I do see the SAMPLE with the Jane Doe name but I am again requesting MY contract.

This is my 4th renewal and I have yet to receive my written contract. You may send it to the above e-mail address.

I had an issue with 2-10 a few weeks ago regarding a covered item and was asked to produce my contract which I was unable to do, as every time I request the copy of the contract I am told by your service representative that I needed to refer to the SAMPLE. That inconvenience and cost my $400.00 out of pocket for a spring on my garage door.

Thanks

Steven and Dalene Garrett

125 Dunoon Court

Colonial Heights, VA 23834

757 561-****

I filed a claim on their website. They assigned a service company.

I never heard from the company after three days of trying to reach them. My air conditioner fan went out in 95 degree weather. I explained to the company that I was a cancer patient and needed my AC repaired as sooon as possible. After not hearing from the company, I hired a company to repair the problem.

My unit had to be replaced because of the age of the unit, it would have been like putting a band-aid on the problem. I received a call from another service tech the day after I had my AC replaced. They wanted to come out and I repeated to them several times that the work had been done. I filed a request for reimbursement for the replacement of the AC.

I was told that the company would refund my expense if I submitted the work order, which I did. I waited about two weeks and did not hear back from the company. I called them and I was told that they needed proof that I had paid the bill before they could reimbursement me. I explained to them that the cost was slilghtly over $11,000 and the work had to be financed.

I had to speak with three different persons to get a resolution. I was asked to submit a copy of my finance statement and they would reimburse me once received. I sent the statement the same day. A few days later, I followed up to inquire as to when I could expect my reimbursement.

To my surprise, I was told that the work I had done was not pre-approved and they would not reimburse me for the amount of the job. They told me that I could only be reimbursed for a max of $300.

A few days later, I received a check for $210. I will never use 2-10 Home Warranty again and would not recommend them to anyone.

I have been with 2-10 for a long time and up until recently, I have had no issues. In January, I did a request for service because my dryer door does not close.

Someone came out and he told me he ordered the part and will return. In March I had to contact him. Eventually, nothing came of it, and I had to contact 2 10 again to request another organization. This one was worse.

We texted back and forth but he never made an actual appearance, due to his rescheduling. At one point, I texted him the information for the dryer, but nothing came of that. A few weeks ago, I called 2 10 to request another company and it was assigned back to the company that never came out period. Up until then, the representatives at 2-10 seemed concerned about what was going on, until one lady got on the phone and basically blamed me because when they put me on hold to contact both companies said they were unable to reach me.

I explained to her that my reception at my job was bad, and no phones were allowed on the floor. Instead of any form of understanding, she went on to explain to me on what I could do better to ensure I receive calls. I informed her that I had several texts from both companies, and I would be glad to forward them to her. Of course, she did not want them, and I was transferred to cancellation services.

Frustrated and having to go to work I informed the young lady on the other end I had to go. I felt calmer a week later and decided to call 2-10 again and was assured it will be handled. The next day I received a voice message from some lady dictating to me that I would be home on 13 June from 8 to 5 for Sears. The number for Sears that was given does not allow for message or reschedule.

I called 2 10 back and was told unfortunately, that is the way Sears work. I reminded the representative from 2-10 that in order for me to pay the 108.00 monthly fee, I had to work, and I can't give my boss a few days' notice. I reminded her that on top of my monthly payments, I paid the first young man a 75.00 service fee. I was told they would see what they could do.

Also, I asked them to cancel Sears because I just can't afford to miss a nine-hour workday. The next day Sears contacted me for pictures of the dryer door to include serial number and a picture of what was broken. No cancellation was ever done. After so much frustration with no help and the constant purchase of duct tape I googled, found the piece and ordered it from Amazon for 4.00.

If you decide to go with them, please make sure whoever they dispatch it to is not a one-man company. I can provide more info for anyone who is interested.

I have had 2 claims with 2-10. My experience with both was very unsatisfactory.

The first claim resulted in an email stating that company "x" would contact me to make an appointment. After waiting several days with no contact, i called the company who informed me they no longer did work for 2-10. I called 2-10 and about a day later received another email saying I should expect a call from company x (the same company). After waiting a day, I called company x and they again told me they no longer do work for 2-10.

I called 2-10 again and related my experience, and after receiving no reasonable explanation asked to talk to a supervisor. The supervisor told me my claim was NOT covered after 4-5 days believing it was covered and waiting for a contractor who never showed.

My second claim was for a malfunctioning garbage disposal. The only claim coverage information I had ever received from 2-10 stated that a garbage disposal was covered under the "standard" coverage. When i last renewed my policy, I had downgraded my coverage from "supreme" to "standard".

When I called in my claim, I was told a garbage disposal was NOT covered under the standard coverage.

2-10 had never sent me any coverage information at the time I renwed or thereafter until AFTER they denied my claim. They then sent me an email message showing the coverage details for the standard policy.

2-10 Home Buyers Warranty [HBW] Excessive charge to owner of 10 yr Builders warranty to File a Claim Sep 20, 2021 Verified customer

re: Warranty # FL422-896

New construction house purchased Dec. '10 from Rockland Homes Builder (HBW Member #8804-****) in Palm Bay, FL.

The builder ignored reports.

* Two Requests for Help made:

3/06/20 - was told "we don't cover bulging wall in MB (poor workmanship)", or uneven installation of interior doors scraping bottom thresholds; floor molding corners separating in corners and from the floor. It was extremely difficult to navigate contact with a representative of 2-10 online, and by phone. NO HELP

* 9/16/21 - was told by Staci, " you need to pay us $250 when submitting a claim" for CRACKS IN MB wall, and EXTENSIVE TILE CRACKING in MB bathroom. After homeowner paying the filing fee, at some time afterwards, a contractor will be contacted.

At some time, the contractor will contact the homeowner for an app't to evaluate the reported damage, write up a report to submit to 2-10. Four to six weeks afterwards, 2-10 will determine

IF the damage is covered for repair! (800) 488-****

I only received a Builder/Seller Application for Enrollment at closing &;;;;;;;;;;; told that I have a 10 yr warranty on the house.

I never received a New Home Warranty book after second request from seller and title insurance company. Staci emailed more detailed information regarding builder warranty coverage

.

I SHOULD NOT NEED TO PAY $250 TO FILE A CLAIM!