2 10 Home Buyers Warranty

I filed a claim on their website. They assigned a service company. I never heard from the company after three days of trying to reach them. My air conditioner fan went out in 95 degree weather. I explained to the company that I was a cancer patient and needed my AC repaired as sooon as possible. After not hearing from the company, I hired a company to repair the problem. My unit had to be replaced because of the age of the unit, it would have been like putting a band-aid on the problem. I received a call from another service tech the day after I had my AC replaced. They wanted to come out and I repeated to them several times that the work had been done. I filed a request for reimbursement for the replacement of the AC. I was told that the company would refund my expense if I submitted the work order, which I did. I waited about two weeks and did not hear back from the company. I called them and I was told that they needed proof that I had paid the bill before they could reimbursement me. I explained to them that the cost was slilghtly over $11,000 and the work had to be financed. I had to speak with three different persons to get a resolution. I was asked to submit a copy of my finance statement and they would reimburse me once received. I sent the statement the same day. A few days later, I followed up to inquire as to when I could expect my reimbursement. To my surprise, I was told that the work I had done was not pre-approved and they would not reimburse me for the amount of the job. They told me that I could only be reimbursed for a max of $300. A few days later, I received a check for $210. I will never use 2-10 Home Warranty again and would not recommend them to anyone.