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They sent me an Incompetent plumber who on a 5 minute cartridge replacement put the wrong part in, gave the wrong info to home warranty, broke an additional part,left us without running water for 2 days and caused undo stress travel, time and an additional 150.00 in parts. This does not include my labor and time and gas.

A trained monkey could have seen it was the wrong cartridge. Trust me I'm no plumber and never claimed to be, but I could tell the second I took it apart.

He was telling the home warranty company they would have to fix it through the wall take out tile and all other kinds of crap. here is photo of dumb *** move.

Reason of review: Warranty issue.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Long turnaround times, Long hold times on phone, Only trying to make money, Do not honor the warranty.

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Anonymous
#1546685

Faucets are no longer repairable, now that cartridges are the norm, instead of metal parts. Home warranty companies won’t pay the contractor more than a flat rate equal to the service call fee, so he he is trying to fix it the cheapest way possible without having to pay out of his pocket for a new faucet, which he will lose money on.

It isn’t feasible to to repair fixtures made of plastic, but he has to try. The smartest thing for homeowners to do, is to STOP buying home warranties, and call a local, small business plumber, and have him install a new faucet that you provide. The labor will only be $125, and you can supply the faucet of your choice. A faucet only lasts 1-3 years anymore, and sadly, they are disposable since the mechanisms are plastic.

Without a home warranty, it will be taken care of immediately and is no hassle.

The temptation to save money and not pay those greedy plumbers who try to make a living off hard work is just too much for some people. They’d rather give their money monthly to an insurance company far away to halfarse handle it so they can complain about it.

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